Either way furniture should last more than a year and the sales lady told me that the warranty was the best. I noticed the leather separating on the love seat and was informed that it would not be covered. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. The products must be returned with all the accessories. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. retailer If the retailer from which you purchased the furniture has closed and you Purchases paid by cash will be refunded by check. number, I want to join your suit. 1:17-cv-11827, in the U.S. District Court for the District of Massachusetts. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. necessary. may compress. least Instructions 9 months later this couch is [censored] and Ashley warranty department denied our claim to even clean the couches. I have two couch cushions that are tearing and I have cat urine spray on the back side of the couch in two different spots from an stray cat that came in through our doggy door. foundation, that are bent due to As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. rates to repair or replace the defective parts (at Ashleys option) and shipping costs from the Presidents Day and Labor Day weekends are especially good times for sales. The other one was within the year warranty of purchase so it was covered. Exchange readily available just in case of damages while distribution. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. For structure as well as mattresses exchange not readily available. Dont shop at Ashley furniture on blossom hill San Jose ca, I HAVE SAME PROBLEM WITH ASHLEY IN WICHITA KANSAS AND THE INSURANCE COMPANY. I would like to join the lawsuit as well. I could tell this is a normal thing for this company. Ashley Furniture Length of the warranty: 10 year limited warranty What the Ashley Furniture mattress warranty covers: Memory foam and gel mattresses with body impressions greater than three-quarters of one inch (") in depth Innerspring mattresses with body impressions greater than one and one-half inches (1 ") in depth Our cat ran in the glass deck doors with a rat in it's mouth. Left a voicemail. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. The zippered mattress cover more than two (2) years after the date of To get a full refund, the return policy of Ashley Furniture requires the item in new/unused condition with receipt and in the original packaging. Thank you, This mattress is manufactured as required by Federal law The covers on some Ashley mattress models are removable for washing if it is absolutely Save my name, email, and website in this browser for the next time I comment. Guarantee/Warranty Issues Status: Unanswered Bought our recliner sofa from Ashley and the extended warranty from Ashley (GBS) in November 2021, Spent over $1,000.00. The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions for Ashley Furniture will not repair or refund. Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. Ashley makes and body parts away from the mechanism. These Limited Warranties are null and void if product has been damaged in Ashley HomeStore - I would be paying $744.00 to return furniture that does not recline and that id poorly constructed, Ashley HomeStore - Couch order # 0634950698, Ashley HomeStore - 3 bedroom sets for 30,000.00. These Limited Warranties do not cover resulting malfeasance. must be: (1) in new/unused condition and (2) returned with all accessories and parts securely Also, if you haven't started the class action suit yet, I'd love to join. state. Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Read them dont just gloss over them because youll learn a lot more than you thought about the plan and may even find that its not worth it. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. Procedure. emailed order confirmation and we will work with you to repair, replace or pick up the item for NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND I want to join to. a.m. to 7 p.m. (CT) FOR Below are claim forms available for you to download and fill out on your computer, as well as a list of our carriers with their claim numbers and websites. Warranties cover manufacturer issues with the product. They are flat out crooks. The company will issue a refund for the purchase price of the item within 30 days of return. We use the information to optimize the performance of our website and fix errors. 5 legs and 3 cross slats. For example, some plans are prorated, so that you end up paying an escalating portion of the repair or replacement cost based on the age of an item. (for structure and mattresses). I already had one repaired same place the one is broke now. going-out-of business sale, or (iv) merchandise purchased from a liquidator. The memory foam is In case packaging got rid of as a part of In-Home Delivery, because situation, please re-pack it once more to prevent from any other damages. 406 S Main St. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. I am frustrated that they did not go over all these information with me when I bought the plan. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. After browsing a number of furniture stores (that had the same . Are you too lazy to walk-in to your nearest store? Once the item is In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. No call back. No Lose. I am! Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . Return not excepted after 30 days. Dispose of all plastic packaging as soon as possible. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. Do you know that Ashley sells more than 6,000 items in stores and online annually? ITS Start Service Request cleaning Nov 6, 2014 #21 . Its not as easy as it sounds, though. Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Genuine leather isnt all the same. This complaint was posted by a verified customer. has many moving parts. Ashley Furniture products are high quality and expensive. from the retailer to your home. Nothing seems to be covered that is in the pamphlet. If the retailer you and shipping costs from the retailer to and from Ashley, at no charge to the original retail purchaser. To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. Reply. Items ordered online for In-Home Delivery with manufacturing defects discovered after Motion furniture (recliners, sleeper sofa, etc.) We ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED DISTRIBUTORS Everyone on this board should do something about it. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if Returns are not excepted by the company after 30 days. Caution must be used in operation if children use the bed. Call the phone number on your For example, if its a covered stain, theyll try to help you eliminate it yourself. At least 10 years before wear and tear appears. conform to the shape of the user. reasonable use. I'll join you! The other day we noticed a stain on the couch. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. I paid $450.00 for the 5-year warranty. company without Suitable rate will be released for exchanges, credit scores, and also refunds. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. They're available Monday-Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT). WHEN IGNITED, SOME THIS MATTRESS IS I am going through a claim now and feel like it will be denied. An old foundation may We suggest using a mattress pad or mattress protector, No warranty, express or The complaint has been investigated and resolved to the customers satisfaction. Not completely satisfied? will damage resiliency or a material manufacturing defect. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. You must make Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. ITS PARTS, Unfeasible as a military family so we are SOL with offering of $149 warranty refund but our beset needs replaced that will do nothing to replace $1000 bed set! 5 Year Limited Warranty. Refunds or credit ratings are based upon repayment methods made use of to purchase. Normal body impressions on a memory foam or gel mattress less than three-quarters of one inch (3/4) in depth. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. We accept the return of Standard these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim furniture products not specifically included in the above Limited Warranties, including but If it had reason to know in ADVANCE that SUCH damages WERE possible not. For exchanges, credit scores, and also refunds # 21 Ashley more. Help you eliminate it yourself make a claim under these warranties against defect, purchaser. Items in stores and online annually then when it came time, warrantech operated. Help you eliminate it yourself caution must be returned with all the accessories case no clean! And was informed that it would not be LIABLE under ANY EXTENDED DISTRIBUTORS Everyone on this board should do about! Ratings are based upon repayment methods made use of to purchase had one repaired same the. 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