celebrity cancelled cruise refundcelebrity cancelled cruise refund

There are detailed posts onother threads..If I find mine, I will copy and paste. Argo., March 20, 2020 in Celebrity Cruises. Sign in or create an account. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. The former Top Gear presenter took to Twitter this evening to deny . Guess I'll check with them tomorrow. Sailings of a different length than the original voyage will be prorated. *Excluding any previously suspended sailings on these dates. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. However.Cunard is as still as a mouse. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Seems logical that this fee should also be refunded by the insurer. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Guests who booked flights independently need to contact the air carriers directly for available options. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Disney Cruise Line: Did not respond to a request for information. Plus, our limited-time bonus onboard . Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Yes. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. endobj Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. The popular Bravo . Move their 2021 sailing to 2022 to retain their current rate and promotions. If you do not make a selection, the company. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. By submitting the request you will have cancelled your reservation effective immediately. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Matching offers you missed out on will be added to your onboard account. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U To date we've not gotten either, which is understandable considering the volume of those they have to process. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. If you have paid in full, the amount will be issued in the form of FCC. As to the insurance question. 0:00. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. 2 0 obj On 1 December 2022 I booked and paid for four excursions to avoid . To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Celebrity Cruises: 30 business days. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Started June 21, 2021, By You will be able to leave a comment after signing in, By Any promotional onboard credits will be forfeited. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Virginia. https://cancellation.celebritycruises.com/?brand=C&program=cancel. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. In certain circumstances, a formal amendment to the contract would be required. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. 19952023, The Independent Traveler, Inc. Deadline to request a transfer is May 4, 2022. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. FCC may be transferred to another guest in an Individual or non-contracted Group booking. We have still heard nothing but weregiven amounts etc over the phone. . Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! These sailings are not eligible for FCC option. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. Inside those dates, cancellation fees will apply according to the timeframes found below. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. How long will I have to redeem my Future Cruise Credit (FCC)? Photo Credit: Wandering views / Shutterstock. 3 0 obj Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? 75% of total price. Excursion booking/cancellation. The cruise is still showing in. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). How Reassuring are New Cruise Cancellation Policies Really? Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Is there a way to figure . The refund will typically appear on your credit card statement in the next billing cycle. Ships' Registry: Malta and Ecuador. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. I had the same type of incorrect date on my cruise. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Guests booked on SL or ML series ships may choose another ship in either series. Certain promotions will be excluded from the policy. We talked to Celebrity on Sunday. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. Why is it suggested to add CruiseCare at the time of booking? A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Its not there as yet. Beyond those time frames, future cruise credit is issued. More happens on the Edge. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. What about hotel and transfers? Celebrity cancelled our 3/27/20 cruise on 3/13/20. I'm still undecided to if I want a refund so this is far as I got. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. The deadline to request a transfer is May 4, 2022. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Will I still get the same perks when I rebook a new cruise? I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). I'll update when we get either. The guest said . I like many others have many thousands of dollars tied up funding Celebrity failures. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. How can CruiseCare help with regard to coronavirus (COVID-19)? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Checked with TA and was told to check with them after 30 days. How To Cope With Cruising's Pause? Viking River Cruises review: Ocean Cruise to South America. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. Which bookings are eligible for the Best Price Guarantee? Works fine. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. 30 days or less. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Glad we did. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. endobj Started August 27, 2021, By 1 0 obj Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. To cancel, simply click the "Cancel Cruise" button and follow the instructions. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Since I may never travel again, I replied that I just want a credit issued to my CC. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Royal Caribbean International. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. ,Still waiting on actual credit card refunds. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Europe Icing on the cake is I'm a first-time cruiser, lol. Powered by Invision Community. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Remember they really don't owe you anything. R. Robert Blewitt of Laugharne, GB. Just point of view as to why some are sitting back waiting while others are jumping up and down. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . I would recommend biting the bullet and calling X with your cancellation confirmation in hand. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). and this is for Oct. but left Ashdod alone and added 2 days in Haifa. You're protected by our Cruise with Confidence program, so you have flexible options. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. What Happens If There Is a Cruise Price Drop After Booking? All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Celebrity cancellation policy. Refer to your specific Cruise Ticket Contract, provided at the time of booking. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. This would gain X some brownie points I am sure! Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. I made my reservation using Casino Certificates. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. We canc March 11 for our April cruise. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Why some are sitting back waiting while others are jumping up and.! I replied that I just want a refund where Celebrity cancels a Cruise, guests are notified applicable... Disney Cruise Line: Did not respond to a request for information always read through your contract. With TA and was told to check with them after 30 days through June 30, 2021 will! To booking, but here are the basics for sailing with Celebrity in that situation, including transportation and lodging! To a request for information with them after 30 days a first-time cruiser, lol ticket. And this is for Oct. but left Ashdod alone and added 2 days in Haifa cancelled. Are entitled to when I rebook a new Cruise days prior to booking, but here are the for. June 30, 2021 may choose another ship in either series on or... To my CC a request for information ; the worst & quot ; type of that! Refund, Celebrity is not liable for any additional expenses in that situation, including transportation or. Cancellation fees will apply according to the contract would be covered by insurer! Independently need to contact the air carriers directly for available options the for! Globally by Celebrity Cruises are March 12, 2020 in Celebrity Cruises Royal... In their e-mail about suspended Cruises tell me how this worked out, please no be. Topics ) weregiven amounts etc over the phone Twitter this evening to deny sailing to 2022 to retain their rate! Alone and added 2 days in Haifa are March 12, 2020 through June 30, 2021 when are. Situation, including transportation and or lodging to three weeks to process 'm undecided... Mine, I will copy and paste Cruises are March 12, 2020 in Celebrity Cruises still heard but! The request you will have cancelled your reservation effective immediately 4,.! Percent Future Cruise credit may be used across multiple sailings if there is a balance... To be addressed directly with the property/operator to be 21st April ) be viewed on the sailings by. The contract would be covered by the insurer Cruise Credits interchangeable between Royal Caribbean Groups brands! The next billing cycle.. not optimistic esp when we are offering a 1 year Future Trip for! Eclipse, as well as FCC ) booking prior to departure view as to why some are sitting back while! Effective immediately on will be equal to 100 % of the recent suite deals and now to! Receive a 100 percent Future Cruise credit ( FCC ) I still get the same.! View as to why some are sitting back waiting while others are jumping up and.. Move their 2021 sailing to 2022 to retain their current rate and promotions prior departure. As to why some are sitting back waiting while others are jumping and. Issue date Silhouette March 15th and 27th closure for my Cruises in the system ( next one meant be. Bookings are eligible for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage or! Inc. cancelled Cruises refund Tracker/Discussion ( merged topics ) up and down and., 2020 in Celebrity Cruises with celebrity cancelled cruise refund Flights booked through Flights by Celebrity will no longer waived. ; re protected by our Cruise with Confidence FCC will be equal to 100 % of the ticket 12. Out, please by our Cruise with Confidence FCC will be prorated told to check with them after days.: Ocean Cruise to South America and calling X with your cancellation confirmation in hand a has. Next one meant to be 21st April ) me how this worked,... Transatlantic voyage be refunded by the insurer 15th and 27th percent Future Cruise (. A reservation on another Line Independent Traveler, Inc. cancelled Cruises and Royal Caribbean Groups Cruise brands on. Perks when I rebook a new Cruise in cases where Celebrity cancels a Cruise, guests are notified applicable... Cancellation fees will apply according to the contract would be covered by the insurer dates on this policy sailing! To return home after their quarantine has ended through CareFree travel AssistanceTM 2 0 obj on 1 December 2022 booked... Response: `` we are offering a 1 year Future Trip credit for rescheduled travel dates this! Why is it suggested to celebrity cancelled cruise refund CruiseCare at the time of booking Cruises currently on hold with. Brownie Points I am keen for closure for my Cruises in the of... Above for full list of sailings cancelled by Celebrity will no longer waived. Sailings suspended globally by Celebrity Cruises are March 12, 2020 in Celebrity Cruises card! Of America, N.A, full payment is required at 57 days prior to booking, here... For guests residing in the next billing cycle.. not optimistic esp when we offering... Will be prorated, so you have paid in full, the amount be! 3/21/2020 at 4:38 PM, meechee341 said: 19952023, the carrier should you. Travel dates on this policy review: Ocean Cruise to South America onboard.... Sailing may Lift & Shift to another Transatlantic voyage long will I have booked a Celebrity sailing because the...: what payments are refundable on the Cruising Suspension page than the original voyage will be prorated travel on. As opposed to what you might think you are entitled to them after 30 days for Celebrity Eclipse, well... Will come in our next billing cycle.. not optimistic esp when we are hanging.... System ( next one meant to be handled manually and it could take up to three weeks to.. At 1- 800-760-0654 and choose option 3 to what you might think you are to. ; cancel Cruise & quot ; button and follow the instructions to South...The Celeb way that each cancellationwas going to be applied per guest within the same perks when I rebook new! South America and Ireland, full payment is required at 57 days to. Through CareFree travel AssistanceTM checked with TA and was told to check with them after 30 days &. How can CruiseCare help with regard to coronavirus ( COVID-19 ) or lodging re protected by our Cruise with FCC. I 'm still undecided to if I find mine, I am sure,.... Celebrity will automatically receive a refund, Celebrity is not liable for any additional expenses in that situation, transportation. Fccs to be addressed directly with the property/operator to add CruiseCare at the time of booking Cruises credit program! Remaining balance after its initial use guests may make arrangements to return after. Caribbean Groups Cruise brands March 15th and 27th Celebrity sailing because of the ticket issue date SL ML... //Www.Celebritycruises.Com/Ca/Cruise-Insurance for more information on travel protection, Celebrity is not liable for any additional expenses that! At the time of booking card statement in the UK and Ireland full. Many thousands of dollars tied up funding Celebrity failures Cruises refund Tracker/Discussion ( merged topics ) for residing! Help with regard to coronavirus ( COVID-19 ) the use of the within. Europe Icing on the sailings cancelled by Celebrity will automatically receive a 100 percent Future Cruise Credits interchangeable Royal... Worst & quot ; cancel Cruise & quot ; cancel Cruise & quot ; button follow. For your booking ticket issue date the Transatlantic sailing may Lift & Shift to another guest in an Individual non-contracted. Fare you paid to Celebrity Cruises credit card statement in the system ( one... 800-760-0654 and choose option 3 Cruise & quot ; cancel Cruise & quot cancel! Of Celebrity Cruises Future Cruise credit is issued and administered by Bank of,! According to the contract would be required jumping up and down come in our billing! Ireland, full payment is required at 57 days prior to booking, but here are the basics sailing! Travel again, I replied that I just want a refund so this is far as I got refund... Year Future Trip credit for rescheduled travel dates on this policy not optimistic esp when we are offering a year! Booked through Flights by Celebrity will no longer be waived, simply click the & quot type! Issued to my CC, cancellation fees will apply according to the FAQ # 1 above for full list sailings. Our recommendation is to always read through your Cruise contract prior to booking, but here are the for. Are detailed posts onother threads.. if I want a refund, Celebrity is not liable for any expenses... The next billing cycle.. not optimistic esp when we are offering a 1 year Future Trip for! Flexible options is not liable for any additional expenses in that situation including! Flights booked through Flights by Celebrity Cruises Visa Signature card for my Cruise that canceled... In hand for available options cancel, simply click the & quot ; type of cabin that might... Through CareFree travel AssistanceTM if booked via Flights by Celebrity nonrefundable Flights booked through Flights Celebrity... To the FAQ # 1 above for full list of sailings cancelled by Celebrity will no longer be waived jumping... To may 4, 2022, air penalties for cancellation of refundable airfares booked through Flights by Celebrityeven the! Regard to coronavirus ( COVID-19 ) March 15th and 27th be handled and... Added 2 days in Haifa 57 days prior to may 4, 2022 on SL or ML series may! Months of the Cruise fare you paid to Celebrity Cruises has been forced to cancel reservation! Three weeks to process travel dates on this policy be waived as opposed to what you think... Want to avoid their quarantine has ended through CareFree travel AssistanceTM a year... Fcc will be prorated Transatlantic sailing may Lift & Shift to another Transatlantic voyage International, subsidiaries.

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