Here's how to set up your Wi-Fi (wireless client connection) on your 5G Internet Gateway. Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Software Version: 3.2.0.5 Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Several new advanced routing features / options will be made available, while some existing ones will be updated. The details: Please escalate. Here's how to restart your 5G Internet Gateway. Order Online. You must be connected to the 5G Home network to access the admin page. Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Verizon 5G Internet Gateway - Support Overview. I just noticed a new firmware was posted today. I have had Verizon Home 5G for about a month now. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Review the Firmware . Removed My FiOS reference in webGUI Parental Control section (not applicable). Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Release date: 10/17/2022 Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. In this guide we'll describe the two best options we have found to provide an improvement in their Verizon Home Internet data speeds. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Re: 5G Internet Gateway Keeps Disconnecting. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). While signal is generally stronger the higher you go, theres also often more interference. on your Verizon Internet Gateway(ARC-XCI55AX). That means they can use the same wireless spectrum to send more data per second. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). 03-25-2022 08:14 AM. We need a resolution and a timeline. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. Here's how to configure parental controls for your Verizon Internet Gateway(ARC-XCI55AX). To enable, go to LAN settings and enable IP Passthrough. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Lets. System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: What's changing: Here's how to properly mount your 5G Internet Gateway on a wall. I still cannot update to the latest version. Learn about set up, advanced feature use and navigation. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) This does fix the double NAT issue when using your own router connected to the Internet Gateway. Order Online. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. What's changing: It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Software Version: 220745 Before you get started, you will need the following: Be careful not to damage your Verizon Home Internet Gateway while disassembling. Here's how to change the admin password to manage settings for your 5G Internet Gateway. What's changing: Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). 5G Home Plus. Due to inactivity, your session has expired. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. The firmware on the one they sent me was older than my original device and had the same problem. Is this the most current? Please sign in again to continue. They can't be manually requested. Please sign in again to continue. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to perform a signal test for your 5G Internet Gateway. Due to inactivity, your session will end in approximately 2 minutes. So far so good. Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Here's how to properly mount your 5G Internet Gateway on a window. Here's how to view the software version your Verizon Internet Gateway(ASK-NCQ1338/ ASK-NCQ1338FA)is running. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. This helps increase data rates, but only up to a point. The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. My GL.iNet router which flagged the NAT issue before shows all clear. Due to inactivity, your session has expired. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Verizon is pleased to announce a software update for your device. Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). You will see the message below when you access the admin URL from your web browser. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. This User Guide can help you get the most out of your 5G Internet Gateway. From the 'Device Settings' screen, click Check for new version . Please sign in again to continue. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Up to 1 Gbps. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. 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